Your Booking Agreement with Yourlocalbooking.com and our Suppliers
Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you and the relevant service providers of the accommodation, transport or any other booked service.
Status of Yourlocalbooking.com Limited as an AGENT
For all cases with the exception of hotel accommodation booked through the hotel wholesalers named below, the role of Yourlocalbooking.com! Limited is that of an agent to the relevant service provider (wherein the relevant service provider is the supplier and the Principal).
For hotel accommodation booked through the above mentioned hotel wholesalers, the role of Yourlocalbooking.com Limited is to be an agent for you, the traveller. The role of the hotel wholesalers (listed above) is that of an agent of the relevant service provider whose accommodation is booked. The relevant service provider whose accommodation is booked is the supplier and the Principal
The name and contact information of the relevant service provider will be available on the Yourlocalbooking.com booking voucher.
Terms and Conditions of the Relevant Service Providers and their agents
Since we only act as an agent in respect of all bookings we make with the relevant service providers or their agents for accommodation, transport or any other booked services hence the relevant service provider’s booking conditions will prevail over our terms and conditions in cases where Yourlocalbooking.com and the relevant service providers terms and conditions conflict with each other.
Specific Terms and Conditions
1. Prices and price changes
As we - Yourlocalbooking.com act only as an agent in the booking process, Yourlocalbooking.com Limited and the relevant service provider reserve the right to change, amend or correct prices shown on our site at any time before or after you have booked. After you have booked, if the price of your booking changes in such a way we will pass on the details of the change as soon as possible.
2. Changes made to your booking by us
We and the relevant service providers will do all we can to tell you of any significant changes to your arrangements. If you do not wish to accept the change, wherever possible the relevant service providers may offer you an alternative arrangement with an alteration in price or otherwise the booking will be cancelled subject to the cancellation policies mentioned on our website. As an agent only we are unable to accept any liability for any changes, significant or otherwise, to your booking.
3. Circumstances beyond our or our supplier’s control
No compensation of any kind or responsibility can be taken if, due to circumstances beyond the control of Yourlocalbooking.com Limited or the relevant service providers, we have to notify a change to your arrangements or we or the relevant service providers cannot supply your arrangements in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our or the relevant service providers’ control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.
4. If You Have a Complaint
If you have cause for complaint whilst on your trip, this must be brought to the attention of the relevant service provider immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardise any claim you subsequently make. Complaints must also be notified to the Yourlocalbooking.com Customer Services Department at your earliest opportunity. The assistance we provide to resolve your complaint is provided in our capacity as a agent only. The health and safety standards that apply to the services you have booked should meet the local standards applicable to the booked destinations, and Yourlocalbooking.com monitors wherever possible that local standards have been met. However, note such standards may be lower and vary widely and may not match those prevalent in the UK, USA or the country where you are resident. If you have a concern with any safety standards you come across, you must take this up with the relevant service provider in the locality concerned at the time of your trip.
5. Prices and Payment.
We accept the following credit cards
Price quotations are subject to change without notice until a booking has been confirmed.
Not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges and international transportation tax. In addition, tips/gratuities to tour directors, drivers, and local guides; passports and visa fees; baggage and personal insurance; beverages and food not listed under inclusions in the travel product and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items if necessary.
Certain products may involve charges like car parking, fuel surcharge and airport taxes or security deposit that are over and above the stated price on Yourlocalbooking.com websites. You will have to pay these directly to the relevant service providers in order to consume the service. Adequate explanation and information will be provided to you on the website under the product inclusions and exclusions section. Please review the terms of conditions of the relevant service provider before making any security deposits or payments for additional charges. Yourlocalbooking.com has no involvement in such financial transactions and hence carry no associated liability.
Please note if you are using an Yourlocalbooking.com gift voucher for full or part payment of your booking, that discount codes cannot be used on any product that is already discounted.
6. Special Requests
Please inform us at time of booking of any special requests for any service or facility that is not included as part of your booking. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed.
7. Changes you request after booking but before consumption
Please note that it will not be possible to make any changes to a booking once confirmed unless the original booking is cancelled and a new booking made. Cancellation charges will apply as per paragraph 8 below.
Prices applying to all new bookings made following a cancellation will be those prices applicable on the day the new booking is made.
Yourlocalbooking.com on behalf of its service providers reserves the right to cancel, change or substitute any service and to decline to accept or retain any tour members at any time for any reason including, without limitation, an insufficient number of participants.
Please check your booking details carefully to ensure that any other independent flight and/or travel arrangements coincide with the dates you have booked with us as we will not be liable for any costs incurred as a result of any mistakes by you.
8. Cancellation by you
If, for any reason, you decide to cancel your confirmed bookings, your credit card will be credited with the appropriate amount as per the cancellation policy applicable. Cancellation charges vary from product to product and are displayed on our websites. Please refer to the details and applicable cancellation charges on the product details page of our website. When canceling the booking you will be notified via email, facsimile or telephone of the total cancellation fees.
For bookings awaiting confirmation, please note: While your request is being processed, we cannot take a cancellation request during this period (up to 2 working days). Some of our tours require us to re-confirm availability, for this reason we put the charge on hold on your card. The amount on hold is not charged until the tour is confirmed. This confirmation process can take up to 2 working days and we cannot accept another request until we receive a confirmation. You may cancel or amend your booking after confirmation as per the applicable cancellation policy.
Unless otherwise stated in the product detail, these policies apply to all products sold by Yourlocalbooking.com
9. Our liability to you
We act only as a booking agent for any accommodation, transport, guide service, attraction and/or any other event or service on the booking and we have no liability of any kind whatsoever to you or your party or dependants for any death, personal injury, loss, consequential loss or damage of any kind you or your party or your dependants may suffer unless caused by our own negligence. Yourlocalbooking.com, our employees or agents are acting either as agents for the relevant supplier or as agent for you and your party. Yourlocalbooking.com its agents and suppliers also accept no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond their control as set out in clause 6 above. Subject to the terms and conditions on this site, Yourlocalbooking.com’s liability shall be limited to up to the price paid for the booked arrangements.
10. Supplier’s Conditions
You are bound by the booking conditions of the relevant service provider and conditions of carriage where relevant and these conditions apply to your contract with us. In the event of any conflict between the conditions of the relevant service provider and our own, the relevant service provider’s conditions will prevail provided they are valid and enforceable, otherwise our conditions will prevail. The relevant service provider’s conditions may limit or exclude their and our liability to you and they may be subject to international conventions. Copies of the relevant parts of these terms and conditions are available on request from Yourlocalbooking.com or the relevant service provider.
11. Travel Voucher(s):
Yourlocalbooking.com will provide soft copies of vouchers relevant for each booking. Please note that each product has a separate voucher and hence there could potentially be multiple vouchers for your booking. It is your responsibility to print out all the vouchers related to your booking and present them to the relevant service providers. When presenting your pre-paid voucher(s) for redemption, the Lead Traveler is required to present valid photo identification, bearing the name of the Lead Traveler. The voucher may be confiscated if Photo ID, Credit Card / Gift Certificate and Signature do not match the Lead Traveler.
12. Hotel Reservations
The star ratings may be different to official ratings as they vary significantly by country, and often within countries. Hence it is your responsibility to review the description of hotel facilities, rooms, meals and other amenities to make the best decision for yourselves.
It is your responsibility when making a reservation to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the website and should be double checked on your email confirmation.
You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such Yourlocalbooking.com Limited or its affiliates cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with Yourlocalbooking.com customer service or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. You acknowledge that the inclusion in the hotel's facilities of car parking, means that a provision is made by the hotel for car parking. You acknowledge that the availability and cost of the car parking is determined by the individual hotel. It is your responsibility to check the availability and cost of the car parking provided by each hotel.
13. Airport and Port Transfers
You are responsible for providing precise arrival time and pick up location information (like airport, flight number, cruise docking port, hotel address) at least 72 hours before the travel date to the contact email or phone numbers mentioned in the booking voucher. Failure to do so can lead to loss of service and Yourlocalbooking.com Limited, its affiliates or the relevant service provider will not be liable for any refunds or penalties.