FREQUENT ASKED QUESTIONS

Transfer : Arrival

I am unhappy with my accommodation. Can you help?

Please note though that due to the high number of hotels in our database we cannot monitor the quality of delivery for each and every hotel. Hotels do change management and consequently quality of service may change. If you feel that the hotel does provide you with inadequate services please do let us know. To contact us online - use our Contact Us Help Form.

What time can I check-in and check-out?

  • Check-in time : from 12.00 p.m. (midday)
  • Check-out time : before 12.00 p.m. (midday)

Early check in and late check out are subject to availability and individual hotel policies. Most hotels are willing though, pending on the occupancy rate, to allow for late check-out. Do prompt the hotel staff upon check-in.

How do I check-in at the hotel?

Simply present your hotel voucher and your ID to the hotel's reception staff.

If for any reason you should need a duplicate, please do not hesitate to contact us. To contact us online - use our Contact Us Help Form. To contact us by phone dial +84 934 847 788 (Viet Nam), + 65 9644 2111( Singapore)

Office opening hours are Monday-Saturday

Working Hours: 08h30- 18h30 (GMT + 7).

If you contact us by phone please state your ORDER ID

Can you arrange Airport Pick Ups?

Yes, we offer private taxi or minivan transfers from Da Nang Airport to Hoi An. Please click this link to book your Airport Transfers.

Taxis are also available directly on arrival at the airport (see our getting here page), but you may prefer to book with us (at the same price) to avoid taxi scam and queues.

What happens to my hotel booking if my flight is delayed?

If you are going to be more than 24 hours late, then we strongly advise you to inform us by email or telephone prior to your scheduled check-in date. If you are not able to contact us, the hotel is normally obliged to hold the room for the first night's stay only. Thereafter, your reservation will be treated as a NO SHOW (see each hotel's cancellation policy for further details).