FREQUENT ASKED QUESTIONS

Transfer : Luggage

What if I have a lot of luggage?

If you have a lot of luggage and there are only 3 passengers in the car, we recommend making a note - "bigger car (minibus) required" AT FREE charge.

I have left something in the vehicle. How do I get it back?

Please contact our Local Support Manager on the number provided on your Transport Voucher with details of the missing items and your transfer. We will then endeavour to have the items returned to you.

What is the luggage policy for transfers?

Each passenger may carry one piece of baggage with a maximum weight of 20 kg (maximum combined size of 158cm) and hand luggage with a maximum weight of 7 kg (maximum dimensions of 45cm x 35cm x 20cm)

If you are planning on travelling with sports equipment or an excessive amount of hold baggage it would be advisable to let us know prior to your arrival - you can do this by using “Special Request” on your booking form.

The vehicle to transport you will be adequate for the number of people travelling and luggage contracted. In the case of additional luggage or outsized luggage, we suggest ordering a private transfer or can book 2 seats.

If you book Shared Transfer Airport, your luggage must be clearly labelled with your name and destination address.